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How do Deaf British Sign Language users experience suspense in film? by Beth Evans and Jon Rhodes (Paper)

Talk

35 mins

How would it feel to watch Jaws without hearing the iconic soundtrack? This talk explores and shares experiences, learnings and insights from a research project looking at how Deaf British Sign Language users experience suspense in film.

Date and time:

Wednesday, 15 November - 13:30-14:05 GMT, 8:30-9:05 EST, 5:30-6:05 PST

Intended audience: 

Registration opens: 9 October

Register
Date and time:

Wednesday, 15 November - 13:30-14:05 GMT, 8:30-9:05 EST, 5:30-6:05 PST

Register

Paper partnered with The University of Sheffield to understand how Deaf audiences experience suspense in film. We use Deaf with a capital D to refer to people who’ve been Deaf all their lives and use British Sign Language (BSL) as their first or preferred language. This project was funded by Paper as part of our research and development programme. Beth Evans led this project stemming from her passion for creative subtitling, a new practice involving visually engaging and immersive subtitles, and its potential for the Deaf community.

Our talk will cover:

  • Sharing problems with current subtitling
  • Insights from our research
  • How to make research accessible
  • Learnings from recruitment
  • Rapid problem-solving for an unexpected issue

In the project we interviewed Deaf people working with a BSL interpreter to understand their experiences watching opening scenes from 3 films (Jaws, A Quiet Place, The Hunchback of Notre Dame).

Insights included:

  • Poor captioning stopped Deaf participants feeling suspense
  • Detailed descriptions of sounds helped build suspense
  • Deaf participants felt excluded from the cinematic experience

We created a safe place where people were honest. “I don't feel like I'm equal. I feel like I'm not an important person to society.” (Participant #8) As Paper is a team of hearing people, we created a Deaf Advisory Group who provided essential guidance and support to ensure our research was inclusive for Deaf participants. All our research materials were translated into BSL and the Group assisted the interpreters by providing a suitable sign for ‘suspense’ in the context of our project. Early sessions raised suspicions some participants might not actually be Deaf. We changed our approach in subsequent sessions which led to some participants admitting they weren't d/Deaf and had signed up to receive incentives. We used Paper's user research pattern for 'ending a research session early and safely.'

Left - Beth Evans in front of windows with lots of natural light. Right - Jon Rhodes in front of a blurred image of a metal fence.

User researcher and delivery manager

Left

User researcher and delivery manager

Right

Co-founder, delivery director

Left

User researcher and delivery manager

Middle

Co-founder, delivery director

Right

Hostile Documentary

1h 38m | 2022

Paper partnered with The University of Sheffield to understand how Deaf audiences experience suspense in film. We use Deaf with a capital D to refer to people who’ve been Deaf all their lives and use British Sign Language (BSL) as their first or preferred language. This project was funded by Paper as part of our research and development programme. Beth Evans led this project stemming from her passion for creative subtitling, a new practice involving visually engaging and immersive subtitles, and its potential for the Deaf community.

Our talk will cover:

  • Sharing problems with current subtitling
  • Insights from our research
  • How to make research accessible
  • Learnings from recruitment
  • Rapid problem-solving for an unexpected issue

In the project we interviewed Deaf people working with a BSL interpreter to understand their experiences watching opening scenes from 3 films (Jaws, A Quiet Place, The Hunchback of Notre Dame).

Insights included:

  • Poor captioning stopped Deaf participants feeling suspense
  • Detailed descriptions of sounds helped build suspense
  • Deaf participants felt excluded from the cinematic experience

We created a safe place where people were honest. “I don't feel like I'm equal. I feel like I'm not an important person to society.” (Participant #8) As Paper is a team of hearing people, we created a Deaf Advisory Group who provided essential guidance and support to ensure our research was inclusive for Deaf participants. All our research materials were translated into BSL and the Group assisted the interpreters by providing a suitable sign for ‘suspense’ in the context of our project. Early sessions raised suspicions some participants might not actually be Deaf. We changed our approach in subsequent sessions which led to some participants admitting they weren't d/Deaf and had signed up to receive incentives. We used Paper's user research pattern for 'ending a research session early and safely.'

Beth Evans (she/her)

Beth is a User researcher and Delivery Manager with a background in languages, subtitling and translation. She has a passion for creative subtitling, an emerging practice that designs visually engaging and immersive subtitles, and its potential to improve cinematic experiences for Deaf audiences.

She initiated and led the “How do Deaf British Sign Language users experience suspense in film?” project and was involved in all stages including setting the research goals, designing the research materials, recruiting participants, and analysing and sharing the findings with various audiences.

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Jon Rhodes (he/him)

Jon Rhodes is a co-founder, delivery director and an active delivery manager at Paper, a user research and service design agency. Paper are experts in working with people with conditions and disabilities to make services accessible, and leaders in ensuring all services we design are inclusive and equitable. Jon has been delivering projects for 17 years across public organisations, businesses and charities. He’s also an experienced user research and research operations practitioner. In recent years, he’s been spending time in schools, colleges and academies to introduce careers in user research, service design and delivery to 335 children and young people, delivering part of Paper’s anti-racism strategy. He’s also redesigned the workshops for other socially marginalised groups who are also less likely to consider careers in the research and design sector. This included an adapted workshop for learners with special education needs and disabilities (SEND).

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