Looking beyond ‘recruitment’: Working with trans and non-binary communities to build equity into national services by Faiza Peeran (formerly Citizens Advice)

How might we start moving away from ‘traditional’ research practices towards a more open and equitable way of working? We’ll explore this idea through a case study of a long-term research project and collaboration with trans and non-binary community groups at Citizens Advice. We’ll look at power dynamics, meaningful engagement and making and learning from mistakes – and how this can feed into the practicalities of user-centred design at a national charity.